A new study from travel app Omio has analysed 30 leading European capital city airports for comfort and customer-friendliness and found that Madrid-Barajas is the most customer-friendly airport in Europe thanks to its wide variety of facilities and entertainment options.
Madrid-Barajas Airport ranks in first place as the most passenger-friendly airport in Europe. It’s close proximity to the city centre, three public transit options, and 133 shops and 54 bars and restaurants, make the airport convenient and enjoyable for the 158,630 passengers that travel through it each day. Madrid-Barajas also boasts excellent facilities, guaranteeing its customers a high level of comfort. However, in terms of stress generating factors, the Spanish airport scores in the lower half of the ranking due to its low flight punctuality and relatively expensive taxis.
The distance from the airport to the city centre, and number of public transit options available, were examined to determine the connectivity of the airport. Factors also included the availability of certain facilities, including showers, rest and relaxation areas, charging stations, and airport lounges, as well as the available entertainment options, such as the number of shops, bars, and restaurants, and the number of children’s play areas. Stress generating factors, such as flight delays or number of daily passengers were also examined.
“Even though the most far-flung destinations can be reached within a few hours, air travel can still be exceptionally stressful,” says Julian Persaud, Commercial Director at Omio. “By sharing our findings on the most customer-friendly airports in Europe, we aim to help passengers travel comfortably and stress-free. After all, anyone who has ever travelled long distance, with long layovers, will know that a passenger-friendly terminal can make all the difference to a travel experience.”
The top ten most customer-friendly airports in Europe are
Madrid / Adolfo Suárez Barajas
Rome / Fiumicino
Copenhagen / Kastrup
Moscow / Sheremetyevo
London / Heathrow
Prague / Vaclav Havel
Berlin / Brandenburg
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